Fantastiskt! Äntligen svar:

Varsha, Feb 03 10:57 (CET):

Hi Josabeth!

We apologize for the late reply. We have received a huge amount of support tickets and we are a bit backlogged on the e-mail.

We are very sorry that you have had to wait so long for a reply.

It seems like you have been most unfortunate with your jumpsuit from OnePiece. We must admit,quality is something we take very seriously. All our products are made with YKK zippers which are the best zippers in the world and used by all the high end brands. Our products also go through a strict quality control after production so it is very suprising that you have receied this faulty item.

We have three options for you :)

1) We can offer you a 300 SEK (€35) refund as a compensation

2) OR we can offer you a 500 SEK (€60) discount code that you can use for another purchase on www.onepiece.com

3) OR we can offer you a gift card of the total value of the purchase you made for the product that turned out be faulty.

Please let us know what would you prefer and we will certainly help you out.

OnePiece Support Team

Ja det var ju trevligt skrivet åtminstone. ”Huge amount of support tickets”, hmm inte bara jag som haft otur då. Lustig referens till dragkedjan också, när det var sömmen som hade gått sönder, men men. :-)

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